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I am looking to query the database to include a list of Services and the Service Owner. In the 'h_itsm_services' table there are four owner fields but none of them are populated, even though when viewing the Service in Service Portfolio I am shown as the owner.

  • h_businessownername
  • h_businessownerid
  • h_technicalownerid
  • h_technicalownername

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The business and technical ones appear to e new fields not yet accessible via the UI, but where is the current Owner value stored?

Cheers

Martyn

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@AlexTumber

Thanks for the pointer. I will give it a go.

Do you know if the business and technical owner fields are new or legacy ones?

Cheers

Martyn

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@Martyn Houghton definitely legacy. They were 2 of the original fields if I remember rightly that were carried over from the supportworks structure. When we started with Hornbill that services table only had about 6 columns in total believe it or not...

Alex

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