h_workaround field in Progressive Capture not being populated.

[Martyn Houghton]

We are using the h_workaround field name as the 'Field ID' in the Progressive capture for a Problem record, but the value entered which is visible in 'Questions' is not being stored in the field in the created request.

Cheers

Martyn
 

[Martyn Houghton]

Checking the database direct, I can see a h_itsm_problem record is created and the two custom fields we also reference in the progessive capture are populated but not the h_workaround field.
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Cheers

Martyn
 

[Victor]

For @James Ainsworth @Steven Boardman to consider this as a possible implementation in the future...

[Martyn Houghton]

@Victor  Thanks.

@James Ainsworth @Steven Boardman

Support confirmed under IN00163096 that population of h_workaround via the PCF is not currently supported and this needs to be raised as an RFC.

Cheers

Martyn

[James Ainsworth]

Martyn,

I have added a change to our backlog for this.  Not scheduled at the moment but I'll try to feedback once it is being worked on.

Regards,

James

[James Ainsworth]

Hi Martyn,

I just wanted to let you know that we have added the mapping for the h_workaround field.  This is now available for you to use. 

Regards,

James

[Martyn Houghton]

@James Ainsworth

Thanks for the update.

Cheers

Martyn