Martyn Houghton Posted June 5, 2020 Share Posted June 5, 2020 We are using the h_workaround field name as the 'Field ID' in the Progressive capture for a Problem record, but the value entered which is visible in 'Questions' is not being stored in the field in the created request. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted June 5, 2020 Author Share Posted June 5, 2020 Checking the database direct, I can see a h_itsm_problem record is created and the two custom fields we also reference in the progessive capture are populated but not the h_workaround field.] Cheers Martyn Link to comment Share on other sites More sharing options...
Victor Posted June 11, 2020 Share Posted June 11, 2020 For @James Ainsworth @Steven Boardman to consider this as a possible implementation in the future... 1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted June 11, 2020 Author Share Posted June 11, 2020 @Victor Thanks. @James Ainsworth @Steven Boardman Support confirmed under IN00163096 that population of h_workaround via the PCF is not currently supported and this needs to be raised as an RFC. Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted June 17, 2020 Share Posted June 17, 2020 Martyn, I have added a change to our backlog for this. Not scheduled at the moment but I'll try to feedback once it is being worked on. Regards, James Link to comment Share on other sites More sharing options...
James Ainsworth Posted November 3, 2020 Share Posted November 3, 2020 Hi Martyn, I just wanted to let you know that we have added the mapping for the h_workaround field. This is now available for you to use. Regards, James Link to comment Share on other sites More sharing options...
Martyn Houghton Posted November 4, 2020 Author Share Posted November 4, 2020 @James Ainsworth Thanks for the update. Cheers Martyn Link to comment Share on other sites More sharing options...
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