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Martyn Houghton

h_workaround field in Progressive Capture not being populated.

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We are using the h_workaround field name as the 'Field ID' in the Progressive capture for a Problem record, but the value entered which is visible in 'Questions' is not being stored in the field in the created request.
image.png.d660067336c030ab47c33a9b88bc67d7.png

Cheers

Martyn
 

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Checking the database direct, I can see a h_itsm_problem record is created and the two custom fields we also reference in the progessive capture are populated but not the h_workaround field.
image.png.c4a147e1132622dcabe78caa7ec15f30.png]

Cheers

Martyn
 

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Martyn,

I have added a change to our backlog for this.  Not scheduled at the moment but I'll try to feedback once it is being worked on.

Regards,

James

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