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Dave Longley

Error - unable to load the service request details

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Randomly I get the below error when i try to open up some services:

 

image.thumb.png.fcfe2cce14d9d157302dad4353fd0e64.png

 

Yodit was viewing my screen when she saw this as well. can this be looked into?

 

Clicking on cancel or back and then re-open the service fixes his issue

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Hello @Dave Longley,

Could you please see if you get some extra information when clicking on the error popup at the bottom right?

image.png

Thank you,

Daniel

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Hi @David Longley,

We need to know what the error is.

Can you please follow these instructions?

1. Go to the Service page where you have the link to the Raise Request.

2. Refresh your browser (F5)

3. Go to the profile menu (right top) and click on the "Start Diagnostics" option.

image.png

4. Go to the Raise Request view (where you have the problem)

5. After you see the problem, stop the Diagnostics by going to the same profile menu and click Stop.

6. A popup will open.

You can either click Download and send the file to me via a private conversation in this forum.

Thanks,

Daniel.

 

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Thanks for the info @Dave Longley,

We found the issue and is already fixed. It will be in our next Core UI build. This week.

Regards,

Daniel. 

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We get this exact same message too.  Its when you first open the portal or you've just refreshed the page then click on a catalogue item.

When you then click Back or Cancel and re click on it, it loads fine.  I was about to log this myself.

 

image.thumb.png.96b050eb3d8cd85777c2730973042bc2.png

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Hi @Dave Longley, @Tina.Lapere,

Do you still get the error message? I suspect the reason is different now.

Can you please run again the diagnostics and send me the log via private message?

Thanks

Daniel.

The instructions: 

 

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Thanks @Dave Longley,

I can see there were two fixes for this issue, one fix is live but the second one is not there yet. We are going to be pushing the fix in about 30 minutes. 

Regards,

Daniel.

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