Dave Longley Posted June 4, 2020 Share Posted June 4, 2020 Randomly I get the below error when i try to open up some services: Yodit was viewing my screen when she saw this as well. can this be looked into? Clicking on cancel or back and then re-open the service fixes his issue Link to comment Share on other sites More sharing options...
Daniel Dekel Posted June 4, 2020 Share Posted June 4, 2020 Hello @Dave Longley, Could you please see if you get some extra information when clicking on the error popup at the bottom right? Thank you, Daniel Link to comment Share on other sites More sharing options...
Dave Longley Posted June 4, 2020 Author Share Posted June 4, 2020 @Daniel Dekel - afraid not. I get this: seems very random and intermittent. Link to comment Share on other sites More sharing options...
Daniel Dekel Posted June 5, 2020 Share Posted June 5, 2020 Hi @David Longley, We need to know what the error is. Can you please follow these instructions? 1. Go to the Service page where you have the link to the Raise Request. 2. Refresh your browser (F5) 3. Go to the profile menu (right top) and click on the "Start Diagnostics" option. 4. Go to the Raise Request view (where you have the problem) 5. After you see the problem, stop the Diagnostics by going to the same profile menu and click Stop. 6. A popup will open. You can either click Download and send the file to me via a private conversation in this forum. Thanks, Daniel. Link to comment Share on other sites More sharing options...
Dave Longley Posted June 8, 2020 Author Share Posted June 8, 2020 Hi @Daniel Dekel, i have private messaged you the logs. Thanks Link to comment Share on other sites More sharing options...
Daniel Dekel Posted June 9, 2020 Share Posted June 9, 2020 Thanks for the info @Dave Longley, We found the issue and is already fixed. It will be in our next Core UI build. This week. Regards, Daniel. 1 Link to comment Share on other sites More sharing options...
Tina.Lapere Posted June 12, 2020 Share Posted June 12, 2020 We get this exact same message too. Its when you first open the portal or you've just refreshed the page then click on a catalogue item. When you then click Back or Cancel and re click on it, it loads fine. I was about to log this myself. Link to comment Share on other sites More sharing options...
Dave Longley Posted June 17, 2020 Author Share Posted June 17, 2020 Any news on this @Daniel Dekel, I still get this error. Link to comment Share on other sites More sharing options...
Dave Longley Posted June 23, 2020 Author Share Posted June 23, 2020 @Daniel Dekel i still get this error all the time.. Link to comment Share on other sites More sharing options...
Daniel Dekel Posted June 23, 2020 Share Posted June 23, 2020 Hi @Dave Longley, @Tina.Lapere, Do you still get the error message? I suspect the reason is different now. Can you please run again the diagnostics and send me the log via private message? Thanks Daniel. The instructions: Link to comment Share on other sites More sharing options...
Dave Longley Posted June 23, 2020 Author Share Posted June 23, 2020 @Daniel Dekel - Yes, I get this all the time. I have sent you the logs. Link to comment Share on other sites More sharing options...
Daniel Dekel Posted June 23, 2020 Share Posted June 23, 2020 Thanks @Dave Longley, I can see there were two fixes for this issue, one fix is live but the second one is not there yet. We are going to be pushing the fix in about 30 minutes. Regards, Daniel. Link to comment Share on other sites More sharing options...
Tina.Lapere Posted June 25, 2020 Share Posted June 25, 2020 @Daniel Dekel Fixed for us, thank you :-) 1 Link to comment Share on other sites More sharing options...
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