Jeremy Posted June 3, 2020 Share Posted June 3, 2020 So we now have a lot of FAQs in our system and want to use the knowledge base to it's potential. We have raised these queries before I think but this is more in your face issue, I have a video of the issue but it is too big to attach so this link should work. When you type text into the summary box the system is suppose to search for associated FAQs etc, but from our example this just does not work and does not even get close, is there any work that is being done to make this element of Hornbill more user friendly? Even if you remove the beginning text and just enter Requesting Bulk Mail into the summary it restricts further and just leaves the Home Worker FAQ that has no link at all. (no service has been at this point of the process). Link to comment Share on other sites More sharing options...
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