Brhow Posted May 29, 2020 Share Posted May 29, 2020 Hello, The owner doesn't currently receive notifications via email or in Hornbill when a colleague has added a comment to a request. Sometimes i might drop into a request with a bit of information that might assist the engineer, and i have come to realise that alot of the time they don't know i have put a comment on there. I looked through the Service Manager settings for "Notification" and "Colleague" but i couldn't see any settings that i could change, there was only ones related to other updates for example customer update. Is there a setting for this i am not seeing, or could it perhaps be something that you could consider adding? Thank you Brett Link to comment Share on other sites More sharing options...
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