Jeremy Posted May 28, 2020 Share Posted May 28, 2020 We have quite a few fields in different PCFs mapped to h_summary and it has been highlighted to us that this now basically does the same as the search function within the portal and tries to be clever in suggesting other CIs, FAQs, Previous Requests etc can this be turned off or hidden in the portal please? This can and will cause confusion as when customers complete these forms they have no concept of these things and should be (in my opinion) reserved for analysts, this is at least going to cause confusion for people filling in forms etc as the box is not easily removed. I have a image of the issue below this is on the portal with any field mapped to h_summary... to go through all fields in our PCFs to work out which ones are mapped to this field and then change these and the corresponding BPMs to update the summaries 'manually' is not currently that feasible. Link to comment Share on other sites More sharing options...
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