Jeremy Posted May 28, 2020 Share Posted May 28, 2020 We have quite a few fields in different PCFs mapped to h_summary and it has been highlighted to us that this now basically does the same as the search function within the portal and tries to be clever in suggesting other CIs, FAQs, Previous Requests etc can this be turned off or hidden in the portal please? This can and will cause confusion as when customers complete these forms they have no concept of these things and should be (in my opinion) reserved for analysts, this is at least going to cause confusion for people filling in forms etc as the box is not easily removed. I have a image of the issue below this is on the portal with any field mapped to h_summary... to go through all fields in our PCFs to work out which ones are mapped to this field and then change these and the corresponding BPMs to update the summaries 'manually' is not currently that feasible. Link to comment Share on other sites More sharing options...
Steven Boardman Posted May 28, 2020 Share Posted May 28, 2020 @Jeremy just like the service portal, there is a setting to hide the knowledge centre from progressive capture for the employee portal, i.e it won't show on the summary field in the details form, or on fields mapped to the h_summary field, the setting is: guest.anonymous.employeePortal.core.disable-knowledge-search-in-pro-capON will disable the Knowledge Base search in the progressive capture of the Employee Portal This is under Applications > Collaboration Core > Settings We do however need to push an update out for this setting to be enforced, we are working on an update and will let you know once it is ready to push and then if this setting is enabled it will automatically apply to all your PC's. Link to comment Share on other sites More sharing options...
Jeremy Posted May 28, 2020 Author Share Posted May 28, 2020 @Steven Boardman so I have turned this on and will await for the update to able to use this flag Link to comment Share on other sites More sharing options...
Steven Boardman Posted May 28, 2020 Share Posted May 28, 2020 @Jeremy yep afraid so right now, i mentioned this bit in my last comment in the post above We do however need to push an update out for this setting to be enforced, we are working on an update and will let you know once it is ready to push and then if this setting is enabled it will automatically apply to all your PC's. Link to comment Share on other sites More sharing options...
Kelvin Posted May 29, 2020 Share Posted May 29, 2020 We were only talking to Dan about this yesterday. @Steven Boardman are we looking to have this resolved within the next couple of weeks? Link to comment Share on other sites More sharing options...
Steven Boardman Posted May 29, 2020 Share Posted May 29, 2020 @Kelvin @Jeremy hoping for early next week, maybe Tuesday if all testing passes etc. 1 Link to comment Share on other sites More sharing options...
Tina.Lapere Posted May 29, 2020 Share Posted May 29, 2020 We too have just turned this feather 'On' as we were finding the search option popping up very confusing. I like the bit about 'My Requests' appearing however didn't see the 'Service Request' area of any use for our customers. Luckily we are just testing the portal at the moment. Please let me know when the update is ready. Thanks, Tina Link to comment Share on other sites More sharing options...
Steven Boardman Posted June 2, 2020 Share Posted June 2, 2020 @Jeremy @Kelvin @Tina this setting is now enforced on the employee portal 2 1 Link to comment Share on other sites More sharing options...
Michael Sharp Posted June 2, 2020 Share Posted June 2, 2020 We too found this an annoyance - will be implementing this too. Mike. Link to comment Share on other sites More sharing options...
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