Business Process Won't Run

[Michael Sharp]

Really not sure what's going on but a new business process point blank refuses to run for me.  I've so far:

1. Created a new BP, validated/activated/published (showing as Active in the BP list)
2. Assigned the BP to a catalog item which ran the default BP where all functions are unavailable except assign (and no HUD)
3. Changed the BP to an existing one, ran fine
4. Changed the PC to the basic request one, did not run
5. Tried renaming the BP and re-applying to catalog item, did not run
6. Tried copying the BP and re-applying to catalog item, did not run
7. Request/process is not present in "Manage Executed Processes"
8. Created a new catalog item, did not run

Need help/suggestions please???

Regards and thanks,

Mike.

[Martyn Houghton]

@Michael Sharp

If you turn on the HUD on your service, does it appear at all when you log a request against the service/catalog combination? 

If HUD appears but red, it might allow you to see an BPM error being reported.

Cheers

Martyn

 

 

[Michael Sharp]

@Martyn Houghton the service already has a HUD but it isn't being displayed.  Looks as though the out of the box default workflow is being run without a service.  Really odd?

Mike.

[Michael Sharp]

 

[Michael Sharp]

@Daniel Dekel @Victor @Bob Dickinson @Steven Boardman can any of you help please?  Really struggling to get this off the ground and is a service I am looking to pull away from our intranet into an immediately impending new employee portal.

Cheers,

Mike.

[Michael Sharp]

I've worked out why it wouldn't run - I hadn't specified a destination within my "Next Stage" node (but the builder didn't tell me there was a node set up incorrectly).  I think this should be something you are notified of though?

Regards,

Mike.

[Steven Boardman]

@Michael Sharp glad it's sorted, i'll feedback re the next stage destination validation 

[Michael Sharp]

@Steven Boardman any update on this issue please?

[Steven Boardman]

@Michael the team have looked into this and are struggling to replicate.  If No stage is defined in the Next Stage field, the expected behaviour is to move to the next stage defined in the business process.   If a stage is removed from a process, and is referenced in the Next Stage field, this stage is removed automatically and the field left blank, which is the expected default behaviour and will move onto the next stage in the process.  

 

 

[Michael Sharp]

On 6/16/2020 at 8:27 AM, Steven Boardman said:

@Michael the team have looked into this and are struggling to replicate.  If No stage is defined in the Next Stage field, the expected behaviour is to move to the next stage defined in the business process.   If a stage is removed from a process, and is referenced in the Next Stage field, this stage is removed automatically and the field left blank, which is the expected default behaviour and will move onto the next stage in the process.  

 

 

@Steven Boardman happy to close this one down to fair - if it crops up again for me I'll let you know.

Cheers,

Mike.

[Steven Boardman]

@Michael Sharp ok, let us know if you run into anything like this again