Live Chat icon

[AndyGilly]

Hi Team

we think it would be helpful to our customers if we could add a small amount of text to the chat icon. 'Chat is Live... How can we help?' Or something similar

Any thoughts??

thanks

Andy

[Guest Chaz]

@AndyGilly thanks for the request, it's on our list of things to look at providing in the Live Chat application.

[AndyGilly]

thanks @Chaz, look forward to seeing the functionality soon

[Stephen.whittle]

We are trialling live chat at our organisation and would like the same functionality. Is this coming soon given this was raised a year or so ago? The live chat function is very basic in its current format. Also having the ability to categorise the live chat interactions would be very helpful from a service management perspective so we can analyse the types of requests coming through live chat that do not require a formalised request to be raised although that might be something we have to do in lieu of having this feature.