AndyGilly Posted May 22, 2020 Share Posted May 22, 2020 Hi Team we think it would be helpful to our customers if we could add a small amount of text to the chat icon. 'Chat is Live... How can we help?' Or something similar Any thoughts?? thanks Andy Link to comment Share on other sites More sharing options...
Guest Chaz Posted June 8, 2020 Share Posted June 8, 2020 @AndyGilly thanks for the request, it's on our list of things to look at providing in the Live Chat application. Link to comment Share on other sites More sharing options...
AndyGilly Posted June 8, 2020 Author Share Posted June 8, 2020 thanks @Chaz, look forward to seeing the functionality soon Link to comment Share on other sites More sharing options...
Stephen.whittle Posted August 27, 2021 Share Posted August 27, 2021 We are trialling live chat at our organisation and would like the same functionality. Is this coming soon given this was raised a year or so ago? The live chat function is very basic in its current format. Also having the ability to categorise the live chat interactions would be very helpful from a service management perspective so we can analyse the types of requests coming through live chat that do not require a formalised request to be raised although that might be something we have to do in lieu of having this feature. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now