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Good Morning. 

Just having a look at "External Authorisation" to see its capabilities. 

This was on the Wiki "https://wiki.hornbill.com/index.php/External_Authorisation"

 

"To utilize External Authorisations, you will need to enable the experimental.feature.bpm.enableEmailApprovalNode system setting.

This can be located in the admin console > Home > System > Settings > Advanced"

 

This entry does not sit in our settings. 

I have tried using the "External Authorisation" Task within the BPM as I can see it but it Fails.

Error Message: Email Approval failed with state error... 

 

I have seen comments that this is a new feature but someone confirmed from Hornbill that we are on the latest build. 

 

Any clues?

 

 

 

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@JamieMews the wiki has been updated as this setting should no longer be required (it was there when this was an experimental feature)

The external authorisation node should work, could you share a screenshot of your configuration in the business process and the node, so we can see what might be causing you that error?

I've included an example of business process with this node in and the decision node and outcomes as an example, if this helps

image.png

application-access-standard-change.bpm (10).txt

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Thank you for your response. 

My BPM has been created to test this process so its very basic. 

 

image.thumb.png.bf4b052cc9e15e74af8258a78ecf44f1.png

 

 

Here is the outcome

image.thumb.png.d4b6922d45889a976dead76686189aac.png

 

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@JamieMews OK, so is the test@cartarjonas.co.uk a valid email address? I can recreate this error if i try to send to an invalid email address and it can't be delivered.    If you change this to your email address does this work?

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So I didn't actually use this email address. I used mine but wasnt sure about posting it. 

It fails so quickly. Doesnt feel like it really tried to send it if you know what I mean. 

Are there any preliminary stages that need to be set when the case is created?

 

Thanks for your help

 

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@JamieMews ok one other option to check

As these authorisation emails are sent from the direct outbound email and from a fixed domain, do you have a live.hornbill.com domain configured on your instance?

image.png

This is the other way i was able to replicate your error, and it would appear immediately as you say.

image.png

image.png

 

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Ahh. We only have our own domain. 

I should have checked. I thought it was a default domain. 

 

Is it as simple as "Add Outbound Route" and setting the above config?

Thanks

 

Jamie

image.thumb.png.8c6d9d90923aa942dfcfa0cb0e545118.pngWe only have 

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