AndyGilly Posted May 20, 2020 Share Posted May 20, 2020 Hi Team I have a couple of enhancement proposals/ feedback from the WW team when using email in service manager 1. Can we please be able to add images into emails and snippets that we send out. 2. when we currently set up a snippet template for an email we cannot add in shortened links like this one Here we have to put the whole https://www.google.com/. It would be great to be able to do this 3. We are not able to reply to the email from the ticket, we have to open up the email in a new tab and then reply to the email. The reply doesn't add the email trail into the ticket nor does the base reply have any formatting. only way we have found to make it add the trail is to BCC it.support. Is there a better process to use appreciate your thoughts thanks Andy Link to comment Share on other sites More sharing options...
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