Enabling Live Chat Desktop Browser Notifications

[AndyGilly]

We have tried to use the functionality below today during our trial without success, Could anyone help??

The in app notification is working

 

[AndyGilly]

If helps, we have tried with edge and chrome

[TrevorHarris]

Hi,

Sorry this isn't working for you.

A few things to check: 

you will only get notifications if the chat is started by a different user and the hornbill application is not in focus (eg, minimised or a different tab is displayed in the browser).

You can check that notifications are enabled in Chrome by clicking on the padlock in the address bar and check that you see Notifications in the popup window and the dropdown is set to allow
 

If you are using Windows 10 another thing to check is the Windows Notification Center, which you can access by clicking on the bubble in the bottom corner of your screen and checking if you have any notification from live.hornbill.com in here.  Sometimes Windows can suppress these notifications from popping up, this feature is called Focus Assist  which you can disabled here https://support.microsoft.com/en-gb/help/4026996/windows-10-turn-focus-assist-on-or-off

Hope something here helps
Thanks

Trevor H

[AndyGilly]

thanks @TrevorHarris seems to have done the trick