Jump to content

Enabling Live Chat Desktop Browser Notifications


AndyGilly

Recommended Posts

Hi,

Sorry this isn't working for you.

A few things to check: 

you will only get notifications if the chat is started by a different user and the hornbill application is not in focus (eg, minimised or a different tab is displayed in the browser).

You can check that notifications are enabled in Chrome by clicking on the padlock in the address bar and check that you see Notifications in the popup window and the dropdown is set to allow
 image.png

If you are using Windows 10 another thing to check is the Windows Notification Center, which you can access by clicking on the bubble in the bottom corner of your screen and checking if you have any notification from live.hornbill.com in here.  Sometimes Windows can suppress these notifications from popping up, this feature is called Focus Assist  which you can disabled here https://support.microsoft.com/en-gb/help/4026996/windows-10-turn-focus-assist-on-or-off

image.png

Hope something here helps
Thanks

Trevor H

  • Thanks 1
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...