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AndyGilly

Chat Time Taken Measure

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I am wondering if anyone can help??

I would like to look create a measure to look at the average time taken to resolve a chat enquiry during our trial

I have tried a date diff sql statement using the created and closed variables without success

thanks

Andy

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@AndyGilly the h_close_time value (in secs) in the h_lc_sessions table, is the duration of each chat session so if you are looking for an average, i would suggest using this value 

h_close_time (Close Time) Time Chat Was Active For INTEGER

Something like this for the average over a defined period. 

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Hope that helps

 

 

 

 

 

 

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