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Just a question... The title of your post mentioned Script  whereas your comment is about a repository of replies.  Possibly two very different things.  I see a script as an ordered list of questions for a particular scenario that an agent would ask a customer during a chat session.  However, the replies would be a collection of snippets to help an agent with providing quick responses, like having a standard greeting or closing for a chat session.  

I'm going to assume that both features are going to add value, but wanted to ask which one of the two options are you looking for?

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