Jump to content

Live Chat -scripts book


AndyGilly

Recommended Posts

Just a question... The title of your post mentioned Script  whereas your comment is about a repository of replies.  Possibly two very different things.  I see a script as an ordered list of questions for a particular scenario that an agent would ask a customer during a chat session.  However, the replies would be a collection of snippets to help an agent with providing quick responses, like having a standard greeting or closing for a chat session.  

I'm going to assume that both features are going to add value, but wanted to ask which one of the two options are you looking for?

Link to comment
Share on other sites

  • 1 year later...
  • 2 months later...
  • 8 months later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...