ITOM Runbook Triggers

[AndyGilly]

We have some automated jobs that run on a change of state of a data set outside of Hornbill

Could anyone help with the best way to trigger the runbook from these areas. Is it the case we would need a service manager request to trigger the runbook or is there another way of talking straight to ITOM??

thanks

Andy

[Steve G]

Hi @AndyGilly,

This can be done using the Hornbill API. An example in Postman:

Where the URL is built using the Endpoint field from the About  modal in the Admin console, followed by the service (automation) and the method (runbookRun):

The request is authenticated using a Hornbill API Key in the request headers:

And the body is JSON, and made up of the service, method and params, including the Runbook Name (the Process ID from the Runbok settings), and an array containing the input params as defined in your Runbook settings:

{
	"methodCall":{
		"@service":"automation",
		"@method":"runbookRun",
		"params": {
			"name":"add-ram-to-vm",
			"inputParam":[
				{
					"name":"VMName",
					"value":"DEV-A-WRK-10-64"
				},
				{
					"name":"SetRAM",
					"value":"1.5GB"
				}
			]
		}
	}
}

  

 

The API is documented here: https://api.hornbill.com/automation/?op=runbookRun

Let me know if you need any more information regarding this!

Cheers,

Steve

[AndyGilly]

thanks @Steve G will a look

[Gerry]

@AndyGilly

When you say "that run on a change of state of a data set outside of Hornbill" can you be more specific here? Are you looking for something other than an API, or does the API cover it?

Gerry

[AndyGilly]

Hi @Gerry

I have got James to take a look at the post and I got a thumbs up on the API, so think we are all good

thanks

Andy

[Gerry]

@AndyGilly

So you you envisage using the Hornbill Platform and its ITOM capabilities outside of automation within the servicedesk? presumably in the same way as you currently do with the other workflow tool you are using?  If so, how do you currently your runbooks? do you use some form of launchpad/control panel?

Gerry