enhancement Update/Resolve Linked Requests - Filter by Request Type

[Martyn Houghton]

Can we request an enhancement to the 'Linked Request' BPM node, in that there is an option to limit which linked requests are updated by request type.

In our scenario we are implementing Problem Management and will want to use the node to update/resolve the Incidents linked to the Problem request. However there may be other Problem, Release, Change, Known Errors etc linked to the same request which we would not want to update/resolve.

Therefore can we ask for the filter option on both Update and Resolve Linked Requests so that it can be done by 'Request Type', i.e. we need to be a bit more precise in only updating the linked incidents and not everything else it may be related to.

 Cheers

Martyn

 

 

[nasimg]

+1

But also I would want the enhancement to resolving linked requests to include on-hold requests (so need something to take them off-hold).

Currently they are not resolved via the "Resolving this and linked requests"

Nasim

[Martyn Houghton]

@nasimg

Agreed, we would want to add the ability to apply a filter based on the following combinations when trigger the update via the BPM.

• Request Type
• Primary Status
• Sub Status 

Cheers

Martyn