Alberto M Posted May 12, 2020 Share Posted May 12, 2020 Hi all. As per the Hornbill Wiki, a request appears in color in the requests list for "Requests which have been updated by anyone but the owner of the request, and the owner has not yet read the update." I have the escalation events that are generated having impact in this in a way that, if an escalation event is triggered, it updated the request timeline and acts as if a real person had updated the request, which makes our analysts to not trust the colors in the requests list. Is this supposed to work like this? Is there any way to avoid the escalation events to update this? My colleagues are expecting that the colors only change when a real person updated the requests. Cheers, Alberto Link to comment Share on other sites More sharing options...
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