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Adnan Zamurred

Historical Reporting

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Hi 

Is there a way to do historical reporting. I want to check the stats on the number of open tickets per week/month for the previous months in order to put a performance report together. 

 

 

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Hi @Adnan Zamurred

This can be easily catered for in the Hornbill Advanced Analytics module via the trending engine. It does require an Advanced Analytics subscription though - https://wiki.hornbill.com/index.php/Measures . If you guys do have access to the trending engine there are lots of examples on the sandbox (https://admin.hornbill.com/demo/app/com.hornbill.servicemanager/analytics/measures/ - I doubt I'm allowed to put credentials here but the Hornbill Care team will be able to provide them no problem - just email care@hornbill.com) 

In the case you don't have Advanced Analytics it may be possible using an external reporting tool (or just Excel) by exporting the data out of Hornbill with this: https://wiki.hornbill.com/index.php/Hornbill_Data_Export .

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