Jamie Talbot Posted May 11, 2020 Posted May 11, 2020 Hi All, It seems like when someone replies to a ticket that is on-hold it has stopped taking the request off hold. Last week when someone replied to an on-hold ticket the ticket would then come off hold and be open. Does anyone have any ideas to why this would have stopped working? Thanks Jamie
Victor Posted May 11, 2020 Posted May 11, 2020 @Jamie Talbot is all the required service configuration in place?
Jamie Talbot Posted May 11, 2020 Author Posted May 11, 2020 @Victor Yes I believe so, this has been working fine for months but just today it has stopped working. Thanks Jamie
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