No Capitalisation of "requests"

[Michael Sharp]

Something my OCD can't handle is why "requests" isn't capitalised but the rest are?

[Bob Dickinson]

Hi @Michael Sharp

We will get this amended so it's capitalised by default. 
But in the mean time for an immediate fix, you can simply update the translation string in the admin tool (under the Service Manager translations)

The string you need to search for is: user.view.requests.requests

 

From there you can change it to the correct case. 

Hope this helps

Bob

[Michael Sharp]

38 minutes ago, Bob Dickinson said:

Hi @Michael Sharp

We will get this amended so it's capitalised by default. 
But in the mean time for an immediate fix, you can simply update the translation string in the admin tool (under the Service Manager translations)

The string you need to search for is: user.view.requests.requests

 

From there you can change it to the correct case. 

Hope this helps

Bob

Thanks @Bob Dickinson!

[Michael Sharp]

On 5/7/2020 at 12:15 PM, Bob Dickinson said:

Hi @Michael Sharp

We will get this amended so it's capitalised by default. 
But in the mean time for an immediate fix, you can simply update the translation string in the admin tool (under the Service Manager translations)

The string you need to search for is: user.view.requests.requests

 

From there you can change it to the correct case. 

Hope this helps

Bob

This has been extremely useful thanks @Bob Dickinson.  I've adjusted the "Post something new...." to "Provide an update..." in the user request timeline as our pilot users suggested this was misleading and meant post a new fault.

Regards,

Mike.

[Bob Dickinson]

@Michael Sharp Good to hear - and that's some interesting feedback, thank you. I'll suggest that to other customers we are onboarding and get their views to see if that's a common theme

[Michael Sharp]

@Bob Dickinson We've also adjusted "My Staff's Requests" to "My Team's Requests" but I suspect that will have a shallower uptake for you.  The idea of an ownership of staff didn't go down too well here!

Mike.