Nikolaj Posted May 5, 2020 Share Posted May 5, 2020 Hello all, Is it possible to have a Widget that shows my owned Assets in the Employee Portal. Thanks and regards Nikolaj Link to comment Share on other sites More sharing options...
Nikolaj Posted May 14, 2020 Author Share Posted May 14, 2020 Hello Hornbill Support, Is it possible that basic users can see their owned assets? It would be very helpful for our basic users that they can view there owned assets in the employe portal. thanks and regards Nikolaj Link to comment Share on other sites More sharing options...
Steven Boardman Posted May 15, 2020 Share Posted May 15, 2020 @Nikolaj currently there is no Asset widget available, we will add the request and see if this is something we can add in the future. In the meantime, the only way a basic user can view their assets, would be via the Assets form in progressive capture whilst raising a request. Link to comment Share on other sites More sharing options...
Nikolaj Posted May 15, 2020 Author Share Posted May 15, 2020 @Steven Boardman It would be very helpful when our basic users could see their owned assets. And If my informations are right it was possible with support works before. thanks and best regards Nikolaj Link to comment Share on other sites More sharing options...
James Ainsworth Posted May 15, 2020 Share Posted May 15, 2020 Hi Nikolaj, I just want to confirm the use of the term "owned" in this context. Owner would normally reference the person that paid for the assets. Are you looking for "Used By" rather than "Owned"? Link to comment Share on other sites More sharing options...
Nikolaj Posted May 18, 2020 Author Share Posted May 18, 2020 Hi @James Ainsworth Ok good to know. but in our case we are using "owned by" for persons who get this asset he is the owner of that and his department has to pay the bill. I thought something like this what we have under settings option for Service Mananger "My assets" but i found out that a normal Basic User don't have this. I thoink because of the Service Manager role? And in this view we can see all My Assets where I'm the owner. Thanks and regards Nikolaj Link to comment Share on other sites More sharing options...
James Ainsworth Posted May 18, 2020 Share Posted May 18, 2020 Hi Nikoja, The list in your screen shot above is not restricted to assets that are owned. It also includes assets that are used and shared. You are right that this view is for Service Manager users rather than end users. As a support person, you can visit a user's profile and see what assets they own, use, or assets that are shared with them. As these assets are not owned by the users I would recommend using the Used By. You can enable the Department field to set the department to help show where ownership is. If ownership will always be with the department, and not an individual, you can hide the Owner field from the Asset Type. Hope this helps. Regards, James Link to comment Share on other sites More sharing options...
Nikolaj Posted May 19, 2020 Author Share Posted May 19, 2020 Hi @James Ainsworth Ok i understand. But what we need is a solution for our basic users that they can find a way to view their Assets doesn't matter if they owned or used or shared. And we are using" owned" so far. Is that possible in any way? Thanks Nikolaj Link to comment Share on other sites More sharing options...
James Ainsworth Posted May 20, 2020 Share Posted May 20, 2020 Hi Nikolaj, We don't have an existing widget for the Employee Portal that shows assets but we have raised a change request for your requirement. This hasn't be scheduled as of yet so I can't give you any time frames, but I'll be sure to post back here once it is underway. Regards, James Link to comment Share on other sites More sharing options...
Nikolaj Posted June 18, 2020 Author Share Posted June 18, 2020 On 5/2/2018 at 1:10 PM, P. Nordqvist said: Hi, I guess you can consider this as a feature request for the service portal. In SupportWorks Self-Service portal we are used to that our customers (co-workers) have the ability to view assets they are assigned as owner to. Would it be possible to add this feature in service.hornbill.com/instancename as well? Today it is only possible to add the "Asset Details" (for some reason only 5 assets are shown) form in a progressive capture also for the co-workers, but it would be nice to have an additional link at the top of the page named "My Assets" where they can simply see the assets they are either owner or user of. Cheers Per Link to comment Share on other sites More sharing options...
Nikolaj Posted June 18, 2020 Author Share Posted June 18, 2020 On 5/2/2018 at 11:19 PM, James Ainsworth said: Hi Per, There is some current functionality that provides this for full subscription users. Assigned assets are visible on the user's profile. It is likely that this will also made available as part of the portal at some point. Nothing scheduled at the moment however we will look at having this in our backlog as planned work. Regards, James Link to comment Share on other sites More sharing options...
Nikolaj Posted June 18, 2020 Author Share Posted June 18, 2020 @James Ainsworth any News here? I found an old request from my colleague Per regarding the same feature request. Thanks and regards Nikolaj Link to comment Share on other sites More sharing options...
Nikolaj Posted July 2, 2020 Author Share Posted July 2, 2020 Good morning @James Ainsworth We are going to change the portal for our basic user to the new employee portal but our Manager would like to see this feature from the beginning is there something in your planned work for this? Thanks Nikolaj Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 2, 2020 Share Posted July 2, 2020 HI Nikolja, We do have the change in our backlog, but it is not scheduled as of yet. We will continue to review the requirement and I'll let you know once some progress has been made. Link to comment Share on other sites More sharing options...
Nikolaj Posted July 3, 2020 Author Share Posted July 3, 2020 Hi @James Ainsworth Sounds good. Thank you for your fast reply. Then we will wait. Best regards Nikolaj Link to comment Share on other sites More sharing options...
Nikolaj Posted September 10, 2020 Author Share Posted September 10, 2020 HI @James Ainsworth Do you have any news for me? Thanks and regards Nikolaj Link to comment Share on other sites More sharing options...
James Ainsworth Posted September 10, 2020 Share Posted September 10, 2020 Hi Nikolaj, This change is still in our backlog and not yet scheduled. I'll update if there is any progress. Regards, James Link to comment Share on other sites More sharing options...
Nikolaj Posted January 7, 2021 Author Share Posted January 7, 2021 Hi @James Ainsworth First of all a happy New Year. any updates about this point? thanks Nikolaj Link to comment Share on other sites More sharing options...
Nikolaj Posted August 10, 2021 Author Share Posted August 10, 2021 Hello @James Ainsworth do you have any updates regarding this change? thanks and best regards Nikolaj Link to comment Share on other sites More sharing options...
samwoo Posted August 11, 2021 Share Posted August 11, 2021 +1 - this would be very useful Link to comment Share on other sites More sharing options...
yelyah.nodrog Posted August 23, 2021 Share Posted August 23, 2021 +1 is there a way to raise a request at the very least that will pull back the assets used by a user for them without them having to actually submit it? If for example if I created a 'My assets' request offering where it puts in the customers name, can we then use the Data Query - Get assets by type to then populate a field with all users assets that is read only? Can I put a expression in the filter assets box that will do this for me like I could for other systems? Failing that could we create a request that will then generate a email with the customers assets and information in them? As I'm assuming there is still no update on the enhancement request for this over a year later? Thanks Link to comment Share on other sites More sharing options...
Alisha Posted January 11 Share Posted January 11 +1 for us, including the ability for line managers to see their staffs' assets as well please. Link to comment Share on other sites More sharing options...
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