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Is it possible to make Contacts added as Impacted to view the ticket


mojahidm
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Hi,

Is there a way of making it so that a ticket from a different Organisation/Site can be made viewable to multiple Contacts if they are added as Impacted or Interested or if their ticket is linked?

For instance, a high priority issue occurs. Tickets are raised for each Organisation that is affected and then a Master Ticket is raised under our Organisation. The idea is that tickets would be linked to this Master (Or Contacts added as Impacted) and then updates and resolutions can be carried out easily. If a Customer wanted to view the Master Ticket in the future, would it be possible? We are currently reviewing our processes and this was one of the queries to determine what route we may take

Many Thanks

Mojahid

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