Is it possible to make Contacts added as Impacted to view the ticket

[mojahidm]

Hi,

Is there a way of making it so that a ticket from a different Organisation/Site can be made viewable to multiple Contacts if they are added as Impacted or Interested or if their ticket is linked?

For instance, a high priority issue occurs. Tickets are raised for each Organisation that is affected and then a Master Ticket is raised under our Organisation. The idea is that tickets would be linked to this Master (Or Contacts added as Impacted) and then updates and resolutions can be carried out easily. If a Customer wanted to view the Master Ticket in the future, would it be possible? We are currently reviewing our processes and this was one of the queries to determine what route we may take

Many Thanks

Mojahid

[Deen]

@mojahidm I don't think so, this is laid out here:

https://wiki.hornbill.com/index.php/Managing_Contact_Visibility_of_Organisation's_Requests_on_the_Customer_Portal

The contact needs to be part of the same organisation as the contact that raised the request before they can view it.

 

[mojahidm]

Ahhh, no worries. Thank you @Deen:-)