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Posted

Good Afternoon,

We appear to have issues adding time onto Incident tickets.  Other types of ticket are working correctly, however it is not possible to add time to an Incident.

The icon is available in the call update, email, resolution and close stages and will allow you to add time, however the timesheet icon does not appear on the ticket.

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Posted

@Ann-MarieHolloway if this started to occur immediately after applying build 1908 then it might suggest a potential issue that needs looking at.  It would be worth raising this directly with the Support team.

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Posted

Hi @Ann-MarieHolloway

Apologies and thanks for posting, we have already identified the issue and have a fix for this which is currently being tested and we should have that made available Wednesday morning.

Kind Regards,

Dave

  • Thanks 1

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