Ann-MarieHolloway Posted April 27, 2020 Share Posted April 27, 2020 Good Afternoon, We appear to have issues adding time onto Incident tickets. Other types of ticket are working correctly, however it is not possible to add time to an Incident. The icon is available in the call update, email, resolution and close stages and will allow you to add time, however the timesheet icon does not appear on the ticket. 1 Link to comment Share on other sites More sharing options...
Deen Posted April 27, 2020 Share Posted April 27, 2020 @Ann-MarieHolloway if this started to occur immediately after applying build 1908 then it might suggest a potential issue that needs looking at. It would be worth raising this directly with the Support team. 1 Link to comment Share on other sites More sharing options...
David Hall Posted April 27, 2020 Share Posted April 27, 2020 Hi @Ann-MarieHolloway Apologies and thanks for posting, we have already identified the issue and have a fix for this which is currently being tested and we should have that made available Wednesday morning. Kind Regards, Dave 1 Link to comment Share on other sites More sharing options...
Ann-MarieHolloway Posted April 27, 2020 Author Share Posted April 27, 2020 Brilliant stuff, thank you @Deen and @David Hall I thought I would bring it up on the Forum before raising a call, just in case someone else had raised it. Stay safe 1 Link to comment Share on other sites More sharing options...
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