Request update email notifications sent multiple times

[Tina.Lapere]

Hi,

I hope everyone is safe and well.

Over the previous few months I've had a couple of colleagues ask why they receive 2 email notifications when a call is updated, however when I've looked into it I can't see why that would be happening and it's not happened to me.

However yesterday and today I noticed I've received 2 emails to say a call has been updated.  (See image below)

How ever it's not always happening -

 

 

Can anyone shed any light on this and possibly what settings might need to be changed as this is confusing me and colleagues - I really only want the one that contains the call reference as that's the one we've configured.

Thanks

Tina