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Request update email notifications sent multiple times


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I hope everyone is safe and well.

Over the previous few months I've had a couple of colleagues ask why they receive 2 email notifications when a call is updated, however when I've looked into it I can't see why that would be happening and it's not happened to me.

However yesterday and today I noticed I've received 2 emails to say a call has been updated.  (See image below)


How ever it's not always happening -



Can anyone shed any light on this and possibly what settings might need to be changed as this is confusing me and colleagues - I really only want the one that contains the call reference as that's the one we've configured.




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  • Victor changed the title to Request update email notifications sent multiple times

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