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Request update email notifications sent multiple times


Tina.Lapere
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Hi,

I hope everyone is safe and well.

Over the previous few months I've had a couple of colleagues ask why they receive 2 email notifications when a call is updated, however when I've looked into it I can't see why that would be happening and it's not happened to me.

However yesterday and today I noticed I've received 2 emails to say a call has been updated.  (See image below)

image.png.71bbca2cddcfe6b227e4d5e432ff715a.png

How ever it's not always happening -

 image.png.4bdfdeee1123d59ffd05d58252581eb8.png

 

Can anyone shed any light on this and possibly what settings might need to be changed as this is confusing me and colleagues - I really only want the one that contains the call reference as that's the one we've configured.

Thanks

Tina

 

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