Jeremy Posted April 22, 2020 Share Posted April 22, 2020 So with the ever increasing push to get Service Manager into every nook and cranny of our organisation we have come up with a less than unique situation, we are currently working with our Health and Safety office to bring them on board but they do not have the same ITSM framework etc. Therefore we wondered if there was a way to change their prefixes of their requests maybe per service.... so that they can raise HS00658420 rather than SR or IN? Going forward HR could then have HR000548545 and Marketing MKG00248887 for example. We would set the system to default to IN/SR/CH etc for IT related issues but per service it would be great if you could change this to something else. Thoughts.....apart from the obvious shock!? 3 Link to comment Share on other sites More sharing options...
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