Jeremy Posted April 17, 2020 Posted April 17, 2020 When we try to send emails with attachments that are held within a request (via associated files) we are getting this error:
TrevorHarris Posted April 17, 2020 Posted April 17, 2020 Hi, we are investigating this, and hope to have a fix available soon Thanks Trevor H
Martyn Houghton Posted April 20, 2020 Posted April 20, 2020 This is affecting us as well and SM build 1908 adding more diagnostics for this issue. Cheers Martyn
Victor Posted April 20, 2020 Posted April 20, 2020 @Jeremy @Martyn Houghton we found the scenario where the email fails to be sent when attaching files. It has been addressed in the latest Core update that was just deployed in live instances. Let us know if the issue still occurs going forward
Jeremy Posted April 21, 2020 Author Posted April 21, 2020 @Victor this is still an issue for us this morning
Martyn Houghton Posted April 21, 2020 Posted April 21, 2020 @Victor This still an issue for us as well with the latest core build applied. Cheers Martyn
TrevorHarris Posted April 21, 2020 Posted April 21, 2020 @Jeremy @Martyn Houghton Yes, I can still see a problem with using the associate files functionality when sending emails, looking into the reason and will hope to have a fix soon Thanks Trevor H
TrevorHarris Posted April 21, 2020 Posted April 21, 2020 Hi @Jeremy @Martyn Houghton This issue should now be fixed Sorry for the problems Trevor H
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