Guest Ehsan Posted April 15, 2020 Share Posted April 15, 2020 Notes Please note that the visibility of the Auto Tasks tile in the Admin Tool is pending a new update to the Hornbill Admin Tool, which is due to be made available on Tuesday 21st April. What's New When adding updates to Requests, linked Requests can also be updated. See more on the wiki https://wiki.hornbill.com/index.php/Update_Action_Item Auto Tasks can now be associated to custom buttons within Request details and Asset details pages. Auto Tasks can be added through the Administration Tool, under Home > Applications > Hornbill Service Manager > Auto Tasks. - See more on the wiki https://wiki.hornbill.com/index.php/Custom_Buttons You can now suspend a Problem process to wait for a workaround to be set. This can be achieved through "Problems > Suspend > Wait for Workaround" Hornbill Automation. - See more on the wiki https://wiki.hornbill.com/index.php/Service_Manager_Business_Process_Workflow What's Changed Added 'All' filtering option to Requests list in the Customer Portal. What's Fixed Error is not reported when an email from a Request fails to send due to failure in processing attachment(s). {PM00162158} Service field shows duplicates or disappears in Snippets intermittently. {PM00162057} Custom 31 to Custom 40 attributes are not populated when raising a Request from Self Service. {PM00162255} Link to comment Share on other sites More sharing options...
Recommended Posts