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New Update: Hornbill Service Manager (1908)

Guest Ehsan

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Guest Ehsan


  • Please note that the visibility of the Auto Tasks tile in the Admin Tool is pending a new update to the Hornbill Admin Tool, which is due to be made available on Tuesday 21st April.

What's New

What's Changed

  • Added 'All' filtering option to Requests list in the Customer Portal.

What's Fixed

  • Error is not reported when an email from a Request fails to send due to failure in processing attachment(s). {PM00162158}
  • Service field shows duplicates or disappears in Snippets intermittently. {PM00162057}
  • Custom 31 to Custom 40 attributes are not populated when raising a Request from Self Service. {PM00162255}
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