AndyGilly Posted April 10, 2020 Posted April 10, 2020 Hi Team I have a few questions about the use of ITOM to facilitate AD password reset/ account unlock, if you could help? what scenario do you envisage a user being able to use the facility? We use SSO in our environment, I am assuming a locked out user in AD would not be able to access the Hornbill Portal to raise the reset request? thanks Andy
AndyGilly Posted April 22, 2020 Author Posted April 22, 2020 Can anyone in the ITOM team help with this one?? thanks Andy
Victor Posted April 23, 2020 Posted April 23, 2020 @AndyGilly - I've asked our ITOM dev team to have a look at your query
Ricky Posted April 29, 2020 Posted April 29, 2020 Hi @AndyGilly, Currently then the solution for the Password reset is yet to be finalised however it is one of our priorities. Earmarked as part of the ITOM offering, due to the specific behaviour it is envisaged that some features are developed independently from the ITOM feature set. The feature provides a mechanism for a standard password reset via a simple service request utilising an ITOM automation, and for users that have been locked out or require a password change without logging in first. One or more, the following could be provided: Service request via the Mobile App (possibly since the mobile device has a trust established with a user account) A popular choice is to provide a Windows GINA extension installed on each workstation to provide a Hornbill Password Reset. We are also looking into the possibility of providing some form of Trusted Colleague password reset, who would be able to generate an authorisation code, that the user would require during the reset request. Hopefully this provides you with the information you require, feel free to contact me if you require any further clarification. Regards Ricky
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now