query? Unable to Archive User as 'owns documents'

[Martyn Houghton]

I have a user that has left the organisation so there account has been disabled in the AD linked to Hornbill by the LDAP Import tool. We have a LDAP import which updates the status of the Hornbill accounts to archived when the AD account is disabled, but this is failing for a specific user as the User created documents in Document Manager and the LDAP log is reporting an error as it is not able to archive the user as it 'owns documents'.

How can I take ownership of the documents that the user created so that the account can be disabled?

Cheers

Martyn

[Martyn Houghton]

Previously I would have used database direct to update the h_owner on the h_lib_documents to change the owner of the objects, but this is no longer allowed through the UI.

Cheers

Martyn

[James Ainsworth]

Hi Martin, 

A user with the Docmanager Admin role will have access to the tile that provides what you need to change the ownership of the documents

Regards,

James

[Martyn Houghton]

@James Ainsworth

I have checked I have the role assigned to my user, but there is not edit icon next to the file properties. Which screen/steps do I follow to get the option to edit the owner of a document?

Cheers

Martyn

[James Ainsworth]

Hi Martyn,

Changing document ownership is done within Administration as shown in my above screen shot.

Regards,

James

[Martyn Houghton]

@James Ainsworth

Thanks. Well that was simple.

Cheers

Martyn