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Searching on Custom Fields


mojahidm
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Hi

I've got a ticket where 'Custom D' is being used as the 'Internal Ref'. I've entered the value: ITEST-123

image.png.dea97c29cc3fb64429b711f994c30836.png

But when I search in the Requests Search Bar:

image.png.bd6fc314f7c04370bb1846ac38efdef4.png

The ticket with the 'Internal Ref.' is not returned in the search list

Nor is it returned in the Quick Filter

image.png.26ce07151cfb5f7b7b5f1f85776e8c13.png

However, when using the advanced filter, the ticket is returned:

image.thumb.png.741f3ae04447e7da8e7ed459f75e14ea.png

The main thing that we're after is making it so that the Internal Ref (Custom D) field can be searchable

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