Searching on Custom Fields

[mojahidm]

Hi

I've got a ticket where 'Custom D' is being used as the 'Internal Ref'. I've entered the value: ITEST-123

But when I search in the Requests Search Bar:

The ticket with the 'Internal Ref.' is not returned in the search list

Nor is it returned in the Quick Filter

However, when using the advanced filter, the ticket is returned:

The main thing that we're after is making it so that the Internal Ref (Custom D) field can be searchable

[Martyn Houghton]

+++++++1 for us. I think this has been raised before as well.

@mojahidm the only workaround we have found in the meantime is to use the ExternalRef field which does appear to be part of the filter criteria.

Cheers

Martyn.

[Martyn Houghton]

@James Ainsworth, @Steven Boardman

Given the common custom fields are now replicated in the h_itsm_request table, can the Request List filter be extended to include the common custom fields?

Cheers

Martyn

[HHH]

Any update on this @James Ainsworth @Steven Boardman?