Michael Sharp Posted April 6, 2020 Share Posted April 6, 2020 Is there a way to toggle the details page on or off? Or can anyone suggest anything meaningful that should go in here please? Currently ours is just clutter in an otherwise very clean new employee portal: Link to comment Share on other sites More sharing options...
Steven Boardman Posted April 7, 2020 Share Posted April 7, 2020 @Michael Sharp The details section pulls through the service description, and of course it is up to you what you display here Examples include: * Service Owner * Service SLA's * Availability of Service * Purpose of Service The field on the service form also supports wiki markup for formatting, as shown below. Link to comment Share on other sites More sharing options...
Michael Sharp Posted April 8, 2020 Author Share Posted April 8, 2020 Thanks for this @Steven Boardman - I personally don't think our users will bother with this screen and we're trying to make this as clean and as simple as possible. Could this be put forward as an enhancement request to hide this please? As with FAQs and Known Issues if they do not exist? Regards and thanks, Mike. Link to comment Share on other sites More sharing options...
Steven Boardman Posted April 9, 2020 Share Posted April 9, 2020 @Michael Sharp we are looking at the options around this, and to see if it is feasible for the details section. There are a few considerations, including the Favourites option, where users can mark the service as a favourite, so this would need a new home, and also in Service Manager the description is a mandatory field, so there would always be a value in this field, so this would need to be altered as well, if we were to look to hide based on on there being no data to display. Link to comment Share on other sites More sharing options...
Michael Sharp Posted April 9, 2020 Author Share Posted April 9, 2020 I think that would be appropriate. If this is adequately populated, I guess there is a likelihood this would be favourited but otherwise would not? Look forward to any development plans in this space if accepted. Link to comment Share on other sites More sharing options...
Frank Reay Posted April 20, 2020 Share Posted April 20, 2020 +1 for us please. Could this page be configurable? Link to comment Share on other sites More sharing options...
Tina.Lapere Posted May 14, 2020 Share Posted May 14, 2020 + 1 for us too. Seems a shame that you can't customise this page and chose how it's setup. Based on Customer feedback some of our catalogue items don't have a description, let alone information about who looks after it etc. I guess it may come down to the size of the company and support teams. Having options on how/if this information is displayed, size of text etc would be the icing on what on the initial home and domain pages are fantastic improvements. 1 Link to comment Share on other sites More sharing options...
Michael Sharp Posted May 22, 2020 Author Share Posted May 22, 2020 On 4/9/2020 at 11:50 AM, Steven Boardman said: @Michael Sharp we are looking at the options around this, and to see if it is feasible for the details section. There are a few considerations, including the Favourites option, where users can mark the service as a favourite, so this would need a new home, and also in Service Manager the description is a mandatory field, so there would always be a value in this field, so this would need to be altered as well, if we were to look to hide based on on there being no data to display. Hi @Steven Boardman has there been any traction on this please? I can see there has been support for this suggestion from others. Mike. Link to comment Share on other sites More sharing options...
Steven Boardman Posted May 22, 2020 Share Posted May 22, 2020 @Michael Sharp we do have a story for this, and it is on the to do list, and the community support will help it's priority, however there are also many other features which have priority including info / warning banners on requests. We'll certainly post back here once it moves forward. Link to comment Share on other sites More sharing options...
Michael Sharp Posted June 15, 2020 Author Share Posted June 15, 2020 @Steven Boardman is there an update on this one yet please? Thanks, Mike. Link to comment Share on other sites More sharing options...
Steven Boardman Posted June 16, 2020 Share Posted June 16, 2020 @Michael Sharp it is on the list and being looked into. As it progresses, we will post updates back to this discussion. Link to comment Share on other sites More sharing options...
Michael Sharp Posted June 17, 2020 Author Share Posted June 17, 2020 Appreciate the update thanks @Steven Boardman! Link to comment Share on other sites More sharing options...
Michael Sharp Posted March 2, 2021 Author Share Posted March 2, 2021 @Steven Boardman I was glad to see the update on Service Manager (2164) thinking this may allow us to turn off the Details tab (if unpopulated for example). Is this something in the pipeline? Mike. Link to comment Share on other sites More sharing options...
Steven Boardman Posted March 3, 2021 Share Posted March 3, 2021 @Michael Sharp If you are referring to the details option in the service view in the employee portal i'd have to defer to @Daniel Dekel who may know more about any work on the service view. Link to comment Share on other sites More sharing options...
Daniel Dekel Posted March 4, 2021 Share Posted March 4, 2021 Hi @Michael Sharp, Sorry but no update on this one yet. regards, Daniel Link to comment Share on other sites More sharing options...
Michael Sharp Posted March 5, 2021 Author Share Posted March 5, 2021 Thanks @Daniel Dekel @Steven Boardman Link to comment Share on other sites More sharing options...
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