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Michael Sharp
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@Michael Sharp The details section pulls through the service description, and of course it is up to you what you display here

Examples include:

* Service Owner

* Service SLA's

* Availability of Service

* Purpose of Service 

The field on the service form also supports wiki markup for formatting, as shown below.   

image.png

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Thanks for this @Steven Boardman - I personally don't think our users will bother with this screen and we're trying to make this as clean and as simple as possible.  Could this be put forward as an enhancement request to hide this please?  As with FAQs and Known Issues if they do not exist?

Regards and thanks,

Mike.

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@Michael Sharp we are looking at the options around this, and to see if it is feasible for the details section.   There are a few considerations, including the Favourites option, where users can mark the service as a favourite, so this would need a new home, and also in Service Manager the description is a mandatory field, so there would always be a value in this field, so this would need to be altered as well, if we were to look to hide based on on there being no data to display.  

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I think that would be appropriate.  If this is adequately populated, I guess there is a likelihood this would be favourited but otherwise would not?  Look forward to any development plans in this space if accepted.

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+ 1 for us too.  Seems a shame that you can't customise this page and chose how it's setup.  

Based on Customer feedback some of our catalogue items don't have a description, let alone information about who looks after it etc.  I guess it may come down to the size of the company and support teams.  Having options on how/if this information is displayed, size of text etc would be the icing on what on the initial home and domain pages are fantastic improvements.

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On 4/9/2020 at 11:50 AM, Steven Boardman said:

@Michael Sharp we are looking at the options around this, and to see if it is feasible for the details section.   There are a few considerations, including the Favourites option, where users can mark the service as a favourite, so this would need a new home, and also in Service Manager the description is a mandatory field, so there would always be a value in this field, so this would need to be altered as well, if we were to look to hide based on on there being no data to display.  

Hi @Steven Boardman has there been any traction on this please?  I can see there has been support for this suggestion from others.

Mike.

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