h_datelastmodified triggers

[davidrb84]

Hi There,

I was wondering if there is a definitive list of activities that would cause the h_datelastmodified field in h_itsm_requests table to be updated.

i.e. is it all other elements of that row in that table, ANYTHING to do with that 'ticket' (including things like the buzz updates that aren't in h_itsm_requests), or is it some subset of these?

 

[James Ainsworth]

Hi David,

The h_datelastmodified includes any update to the timeline.  This would include both manual and automated updates that posts a timeline entry.