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Managers can't view Staff's Requests.


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Hello all, 

I'm hoping someone can help me with an error that's been reported to me. On the self service portal it seems managers have lost the ability to see their staff's requests in the self service portal. It worked previously before we updated to build 1884, I've just updated to 1901 but still no joy. 

I've checked the LDAP import and everything seems fine there as I'm still importing the manager field from AD and the log doesn't mention any errors regarding that... just wondering if anyone else has this issues? 

Any help is warmly welcomed :) 


Staff Requests Self Service..PNG

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Hi Martin,

Thanks for your post.

I have tested this on my Hornbill and it seems to be working OK for me.  I would start by looking at one of their managed staff's profile in Admin to make sure that the manager ID is correct. It should display as the manager's user ID.  If you are unsure if the manager field is correctly populated from the AD import, you can always manually remove and re-add the manger for the user, and then check again with their manager to see if they can see their requests.


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