Service Manager Delete Questions

[Adrian Simpkins]

Hi All

Just a general question around deleting questions from a request - once we delete a question from a request are we able to run any reports to reflect this deletion at all? Or once it is deleted this is not possible as it has in reality been deleted?

Just asking as we have had a scenario where I have had to remove some inappropriate comments on a request, and wanted to ensure we have a way of reporting on these if possible (I want to provide guidance to our teams as to how they handle deletions of this nature going forward)

Many thanks

[Adrian Simpkins]

Bump

 

[Deen]

@Adrian Simpkins I don't think an audit history is kept for these deletions and as a result reporting on them would be problematic.

[Adrian Simpkins]

Hi Deen

Thanks for confirming, as long as I know there is no audit trail that is fine, I will just make Users with the delete role aware of this

Many thanks as always !