Steven Boardman Posted March 31, 2020 Share Posted March 31, 2020 Can present the impacted icons and request number icons on the service catalog widget as the service portal supported? @Michael Sharp This question was asked on the Employee Portal Webinar this morning If a service is marked as impacted, this will be visible via an impacted icon on the service widget (as shown below). Hovering over the icon, will show any information which was configured when setting the service status to impacted. It is not currently possible to show an icon to represent the number of active requests which are present for each service, as we had on the Service Portal. We will be looking at this to see if this can be added. Link to comment Share on other sites More sharing options...
Michael Sharp Posted March 31, 2020 Share Posted March 31, 2020 59 minutes ago, Steven Boardman said: Can present the impacted icons and request number icons on the service catalog widget as the service portal supported? @Michael Sharp This question was asked on the Employee Portal Webinar this morning If a service is marked as impacted, this will be visible via an impacted icon on the service widget (as shown below). Hovering over the icon, will show any information which was configured when setting the service status to impacted. It is not currently possible to show an icon to represent the number of active requests which are present for each service, as we had on the Service Portal. We will be looking at this to see if this can be added. Thanks for this, we do think there is a lot of merit in this being visible even when a service is available. The green tick, amber ! and red ! were really good and would like to see these back please. The requests number is much less important. Link to comment Share on other sites More sharing options...
Steven Boardman Posted April 1, 2020 Author Share Posted April 1, 2020 @Michael Sharp We will add a setting which will allow you to display any status of the service, on the service widgets (configurable per widget), please keep an eye out for updates which include this option. 1 Link to comment Share on other sites More sharing options...
Michael Sharp Posted April 1, 2020 Share Posted April 1, 2020 Thanks @Steven Boardman - I think the colour of the icons were important from a visual perspective (or enable a toggle to choose between the body style or R/Y/G). Regards, Mike. Link to comment Share on other sites More sharing options...
Daniel Dekel Posted April 2, 2020 Share Posted April 2, 2020 Hello @Michael Sharp, The feature was implemented and will be available in our next build Daniel Link to comment Share on other sites More sharing options...
Michael Sharp Posted April 2, 2020 Share Posted April 2, 2020 Thanks @Daniel Dekel - could I get a notification on this please? Again, one of the key features I would like to use before go live Link to comment Share on other sites More sharing options...
Daniel Dekel Posted April 2, 2020 Share Posted April 2, 2020 Hi @Michael Sharp, If you follow the forum https://community.hornbill.com/forum/135-announcements/ you will receive notifications each time there is a new build with the release notes. Daniel. Link to comment Share on other sites More sharing options...
Michael Sharp Posted April 2, 2020 Share Posted April 2, 2020 Perfect - thanks very much for this @Daniel Dekel you've been extremely helpful! 1 Link to comment Share on other sites More sharing options...
Michael Sharp Posted April 6, 2020 Share Posted April 6, 2020 Update has kicked in - icons are perfect! 1 Link to comment Share on other sites More sharing options...
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