Service Widget Icons

[Steven Boardman]

Can present the impacted icons and request number icons on the service catalog widget as the service portal supported?

@Michael Sharp

This question was asked on the Employee Portal Webinar this morning

If a service is marked as impacted, this will be visible via an impacted icon on the service widget (as shown below).  Hovering over the icon, will show any information which was configured when setting the service status to impacted.

It is not currently possible to show an icon to represent the number of active requests which are present for each service, as we had on the Service Portal.  We will be looking at this to see if this can be added.

 

[Michael Sharp]

59 minutes ago, Steven Boardman said:

Can present the impacted icons and request number icons on the service catalog widget as the service portal supported?

@Michael Sharp

This question was asked on the Employee Portal Webinar this morning

If a service is marked as impacted, this will be visible via an impacted icon on the service widget (as shown below).  Hovering over the icon, will show any information which was configured when setting the service status to impacted.

It is not currently possible to show an icon to represent the number of active requests which are present for each service, as we had on the Service Portal.  We will be looking at this to see if this can be added.

 

Thanks for this, we do think there is a lot of merit in this being visible even when a service is available.  The green tick, amber ! and red ! were really good and would like to see these back please.  The requests number is much less important.

[Steven Boardman]

@Michael Sharp We will add a setting which will allow you to display any status of the service, on the service widgets (configurable per widget), please keep an eye out for updates which include this option.  

[Michael Sharp]

Thanks @Steven Boardman - I think the colour of the icons were important from a visual perspective (or enable a toggle to choose between the body style or R/Y/G).

Regards,

Mike.

[Daniel Dekel]

Hello @Michael Sharp,

The feature was implemented and will be available in our next build

Daniel

[Michael Sharp]

Thanks @Daniel Dekel - could I get a notification on this please?  Again, one of the key features I would like to use before go live

[Daniel Dekel]

Hi @Michael Sharp,

If you follow the forum https://community.hornbill.com/forum/135-announcements/ you will receive notifications each time there is a new build with the release notes.

Daniel.

[Michael Sharp]

Perfect - thanks very much for this @Daniel Dekel you've been extremely helpful!

[Michael Sharp]

Update has kicked in - icons are perfect!