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Changes to chat feature


lee mcdermott
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Hi,

 

I had setup the chat with some custom text as below.

But since the chat app has been updated I cannot find how to alter the text anymore as I want to remove the reference to Office 365

 

How do I change this text does anyone know?

image.png.9cb8a448e175cd05d5701a9366045024.png

 

I'm sure it was configured here before the update?

image.thumb.png.cda7a608ac3b33fbc68913779efc5ec8.png

thanks 

lee

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the other can see the caht and when trying to accept get this

 
/apps/com.hornbill.livechat/flowcode/fc_modules/livechat.js(319): error X1001: Uncaught EspMethodCall::invoke: Operation[data::entityAddRecord] The text size provided (18 characters) is greater than the maximum allowable size of 16 characters for column h_user_id
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@lee mcdermott

You should be able to see who has a subscription by logging into the Admin tool as Admin user and going to the livechat subscription page at the following location

Home Applications->Hornbill Live Chat->Application Subscriptions

If you have more than 10 users here you can remove the ones you don't need

Thanks

Trevor H

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