Changes to chat feature

[lee mcdermott]

Hi,

 

I had setup the chat with some custom text as below.

But since the chat app has been updated I cannot find how to alter the text anymore as I want to remove the reference to Office 365

 

How do I change this text does anyone know?

 

I'm sure it was configured here before the update?

thanks 

lee

[TrevorHarris]

Hi @lee mcdermott

You can be changed under Hornbill Live Chat > Translations by looking for the following keys:

guest.com.hornbill.livechat.portals.servicePortal.sessions.chat.welcomeMessage
guest.com.hornbill.livechat.portals.portals.sessions.chat.welcomeMessage

Thanks

Trevor Harris

[lee mcdermott]

@TrevorHarris  thanks I will try that.

 

While I have you can you help... Just trying to go live with this today and it doesn't seem to be working for the first 2 people(agents) to try and access a chat

 

[lee mcdermott]

one is getting this

we should have purchased 10 licenses..and I have 10 people assigned to the chat user role?

[lee mcdermott]

the other can see the caht and when trying to accept get this

 

/apps/com.hornbill.livechat/flowcode/fc_modules/livechat.js(319): error X1001: Uncaught EspMethodCall::invoke: Operation[data::entityAddRecord] The text size provided (18 characters) is greater than the maximum allowable size of 16 characters for column h_user_id

[TrevorHarris]

Hi @lee mcdermott

I can see the problem causing the error in your second post, and will do a release of livechat today which will fix that problem.  I have raised the issue with the licenses internally as it appears that you have enough licenses for the agents assigned

Sorry for the inconvenience

Trevor H

[TrevorHarris]

@lee mcdermott

You should be able to see who has a subscription by logging into the Admin tool as Admin user and going to the livechat subscription page at the following location

Home Applications->Hornbill Live Chat->Application Subscriptions

If you have more than 10 users here you can remove the ones you don't need

Thanks

Trevor H

[TrevorHarris]

I have also released a new version of Live Chat which should fix the error you're getting when trying to accept a call with a user with a long user Id

Thanks

Trevor Harris

[lee mcdermott]

@TrevorHarris

 

thanks trevor

 

just getting them to try again for the license issue. the subscription list didn't match the list i was checking for assigned roles?