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Changes to chat feature

lee mcdermott

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I had setup the chat with some custom text as below.

But since the chat app has been updated I cannot find how to alter the text anymore as I want to remove the reference to Office 365


How do I change this text does anyone know?



I'm sure it was configured here before the update?




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the other can see the caht and when trying to accept get this

/apps/com.hornbill.livechat/flowcode/fc_modules/livechat.js(319): error X1001: Uncaught EspMethodCall::invoke: Operation[data::entityAddRecord] The text size provided (18 characters) is greater than the maximum allowable size of 16 characters for column h_user_id
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@lee mcdermott

You should be able to see who has a subscription by logging into the Admin tool as Admin user and going to the livechat subscription page at the following location

Home Applications->Hornbill Live Chat->Application Subscriptions

If you have more than 10 users here you can remove the ones you don't need


Trevor H

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