lee mcdermott Posted March 31, 2020 Share Posted March 31, 2020 Hi, I had setup the chat with some custom text as below. But since the chat app has been updated I cannot find how to alter the text anymore as I want to remove the reference to Office 365 How do I change this text does anyone know? I'm sure it was configured here before the update? thanks lee Link to comment Share on other sites More sharing options...
TrevorHarris Posted March 31, 2020 Share Posted March 31, 2020 Hi @lee mcdermott You can be changed under Hornbill Live Chat > Translations by looking for the following keys: guest.com.hornbill.livechat.portals.servicePortal.sessions.chat.welcomeMessage guest.com.hornbill.livechat.portals.portals.sessions.chat.welcomeMessage Thanks Trevor Harris Link to comment Share on other sites More sharing options...
lee mcdermott Posted March 31, 2020 Author Share Posted March 31, 2020 @TrevorHarris thanks I will try that. While I have you can you help... Just trying to go live with this today and it doesn't seem to be working for the first 2 people(agents) to try and access a chat Link to comment Share on other sites More sharing options...
lee mcdermott Posted March 31, 2020 Author Share Posted March 31, 2020 one is getting this we should have purchased 10 licenses..and I have 10 people assigned to the chat user role? Link to comment Share on other sites More sharing options...
lee mcdermott Posted March 31, 2020 Author Share Posted March 31, 2020 the other can see the caht and when trying to accept get this /apps/com.hornbill.livechat/flowcode/fc_modules/livechat.js(319): error X1001: Uncaught EspMethodCall::invoke: Operation[data::entityAddRecord] The text size provided (18 characters) is greater than the maximum allowable size of 16 characters for column h_user_id Link to comment Share on other sites More sharing options...
TrevorHarris Posted March 31, 2020 Share Posted March 31, 2020 Hi @lee mcdermott I can see the problem causing the error in your second post, and will do a release of livechat today which will fix that problem. I have raised the issue with the licenses internally as it appears that you have enough licenses for the agents assigned Sorry for the inconvenience Trevor H Link to comment Share on other sites More sharing options...
TrevorHarris Posted March 31, 2020 Share Posted March 31, 2020 @lee mcdermott You should be able to see who has a subscription by logging into the Admin tool as Admin user and going to the livechat subscription page at the following location Home Applications->Hornbill Live Chat->Application Subscriptions If you have more than 10 users here you can remove the ones you don't need Thanks Trevor H Link to comment Share on other sites More sharing options...
TrevorHarris Posted March 31, 2020 Share Posted March 31, 2020 I have also released a new version of Live Chat which should fix the error you're getting when trying to accept a call with a user with a long user Id Thanks Trevor Harris Link to comment Share on other sites More sharing options...
lee mcdermott Posted March 31, 2020 Author Share Posted March 31, 2020 @TrevorHarris thanks trevor just getting them to try again for the license issue. the subscription list didn't match the list i was checking for assigned roles? Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now