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Employee Portal Page Links


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Please can we have some clarification, when we turn on the new portal, what happens to the 'old' links etc if we have links to the old portal that we have missed will they still work or will they die or be redirected to the new portal in someway or will they get an error message?

Old Portal - https://live.hornbill.com/xxxx/servicemanager/selfservice2/raise/41/serviceRequest/1090/
Employee Portal - https://live.hornbill.com/xxxx/catalog/new-service-request/com.hornbill.servicemanager/41/1090/

And once we turn it on are the links to the pages going to stay as the above?

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@Jeremy great question, we'll be covering this in the migration to the employee portal webinar tomorrow, however when you are ready there are redirect options which you can enable:

Under collaboration in the admin console, search for redirect:

Two settings:

guest.anonymous.portal.redirectServicePortalTarget - Ensure this is set to Employee Portal

guest.anonymous.portal.redirectServicePortalToEmployeePortal - Enable this when you are ready to make the switch


If you don't enable this, the old links will continue to work as they do (we will be looking to do an automated re-direct for all customers at some point in the future, but for now, you can choose to enable the re-directs when you are ready to migrate).

All of this and the steps to migrate will be covered in tomorrow's webinar and, the recording and slide deck will be made available afterwards.  

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I will forward to tomorrow then, also one hopefully last question for today... How do you create pages that are not linked to domains so that you can have private links etc hidden but accessible via a dedicated link?

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