Guest Posted March 27, 2020 Share Posted March 27, 2020 Hello Any idea what Hornbill email isnt working -when sending an email to anyone within a ticket isnt working. it just whirls and doesnt send it, tried a few time still no luck - all users in my team have this issue the status page of your says everything is ok Link to comment Share on other sites More sharing options...
Martyn Houghton Posted March 27, 2020 Share Posted March 27, 2020 @Shamaila If you go into the Admin Tool - System > Monitor > Monitor Log Files and then check the Mail Importer and Mail Service logs. We had an issue with sending email after some planned maintenance on our instance by Hornbill, which cause the external IP address of our instance to change so our mail server would not accept the email routing requests. Hornbill just need to alter the route/external IP address back. Cheers Martyn Link to comment Share on other sites More sharing options...
Guest Posted March 27, 2020 Share Posted March 27, 2020 We have detected an error during the message decoding process for the attached inbound mail message. This could be due to the MIME decoding problem in Hornbill's software, a corrupt message from the message originator or a general communications problem. You will find the original raw RFC822 formatted message as well as other useful files attached to this message in order to help you identify the message originator and aid in debugging the problem.Please ask the originator of the message to send it to you again. If the problem persists and you are happy that this message or its attachments do not contain confidential personal or commercial information, please contact Hornbill support or your Hornbill partner if you have a valid support contract or post the problem on Hornbill's community support forum (https://forums.hornbill.com/) in order that we can investigate this problem further.Thank You.Hornbill Development Team Link to comment Share on other sites More sharing options...
Guest Posted March 27, 2020 Share Posted March 27, 2020 Perfect thank you for a speedy response! can you let me know when this is back up please do i need to do anything ? Link to comment Share on other sites More sharing options...
Victor Posted March 27, 2020 Share Posted March 27, 2020 @Shamaila @Martyn Houghton this is already being discussed. Please post on the below thread for any further comments on this to keep it one place. I will now lock this thread. Thanks. 1 Link to comment Share on other sites More sharing options...
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