JBasey Posted March 25, 2020 Share Posted March 25, 2020 Hi, could you let me know if live chat only works for people who have an account in your instance of hornbill or can it be used at the customer portal by any visitor without a login? Thanks James Link to comment Share on other sites More sharing options...
TrevorHarris Posted March 25, 2020 Share Posted March 25, 2020 Hi @JBasey Live chat is only available on the customer portal after your customer has logged in Thanks Trevor Link to comment Share on other sites More sharing options...
Steven Boardman Posted March 25, 2020 Share Posted March 25, 2020 @JBasey if you wanted to offer this option to customers of the customer portal, you will need to add the Portal Chat Session User role Link to comment Share on other sites More sharing options...
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