Just thought I'd share...some good news!

[Guest Paul Alexander]

Morning

Just thought I'd share this with you all -

VINCI have recently had our ISO27001 external audit, which we passed (well done us!). But, two of the comments from the auditors have reinforced just how much we rely on Hornbill for our day to day operations throughout the company. They were:

1. Asset Management in the Service Desk is greatly improved and the process is working well.  Keep up the good work and don’t become complacent!
2. Service Management, including incident management, problem management, project management, risk management, analytics and reporting is very impressive, possibly the best he has seen in any company he’s audited.  

Asset Management is something we have been working on to improve since a non-compliance last year, and the comment about SM being possibly the best he has seen is a VERY comforting and humbling statement. Considering the work we have all put in (and this includes the staff at Hornbill) to get things to where they are now, it is so nice to know that it doesn't all go unnoticed.

 

Also, now that we're all trying to work from home while still trying to keep our operations and processes flowing as usual, the Hornbill platform is proving that we don't all need to be in the office sat at our desks to get things done. 

So, we'd like to thank Hornbill for helping us get to where we are, and that we now have written proof (not that we needed it) that our partnership with you is reaping great rewards!

thank you! 

And keep safe!! 

[samwoo]

Nice one Paul!

Out of curiosity - are you able to briefly explain what your "process" for Asset Management is?  I think we could learn a thing or two, especially since it's working well for you.

Thanks,

Samuel

[Guest Paul Alexander]

12 minutes ago, samwoo said:

Out of curiosity - are you able to briefly explain what your "process" for Asset Management is?  I think we could learn a thing or two, especially since it's working well for you.

HI @samwoo

I think the process that we were commended on was the one we use for keeping track of laptops (we're a building and facilities management company so our equipment and workforce are all very mobile so we need to keep track of each item from procurement to destruction).

Basically, we've just added a few states and sub-states to help with the tracking.

We're using: 

• Current (state)
  • Not used - held by IT (sub-state, for if the laptop is still in our stockroom for whatever reason)
  • On loan (sub-state)
  • Stolen (sub-state)
• Active (state)
  • Decommissioned (sub-state)
  • In Flight (sub-state, for when the laptop has been sent out for delivery either to or from IT)
  • Live (sub-state, for when the laptop is with the user and is actively being used)

Within our processes we have activities where the analysts have to update the status of a laptop accordingly. 
To be honest, this has been the easiest change with the biggest impact! We can now report on any substatus and very quickly get a list of lost, stolen, live etc laptops that we need.

Once a laptop is decommissioned it is sent off to be destroyed, and we then get a report back from the destruction company which is then added as an attachment to the asset, so we have a start to finish record of where that item has been, and proof that it has been disposed of correctly. 

 

So, again, we found that using the statuses and sub-statuses has been a relatively easy and useful way of managing the asset lifecycle. It's a start, at least....

[Gerry]

@Paul Alexander

Thanks for the feedback, our own auditors told us similar things too.  Thats great you gave passed your ISO27001 audit well done to you and the team, and Its great to hear how Hornbill has supported you on that journey, long may we continue to work together, its a great partnership. 

Gerry