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Opening weblinks in a requests details

Adrian Simpkins

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One of my Users has highlighted that when a web address in contained within a request, when we try to jump to the link it seems to insert a Hornbill URL before the web address which means the web address does not open.

E.G. Request has a URL of www.blueteq-shield.co.uk/ however when we click on this link in the request it opens as https://live.hornbill.com/mse/www.blueteq-shield.co.uk/ so the link does not open - is there a way to bypass this so that when we click on the web link it jumps straight to the external weblink, rather than inserting the Hornbill prefix please? Image as below:

Many thanks


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