stuartmclennan Posted March 13, 2020 Share Posted March 13, 2020 Hi Our IT are going to be update our system this weekend to 365 I will need to speak to someone from Hornbill so that they can amend their system for emailing from office 365 Is there any possible way this can be picked up ASAP to ensure we don't have any downtime over the weekend? Thanks Link to comment Share on other sites More sharing options...
Steve Giller Posted March 13, 2020 Share Posted March 13, 2020 Hi @stuartmclennan The documentation for setting up email can be found on the wiki. I would expect that some of this will already be in place and will just need updating to the office 365 settings. The sections to look at would be Outbound Mail Routing and Shared Mailboxes. If you have any specific queries (about the Hornbill side of the setup) please post back here and someone will be able to answer them. Link to comment Share on other sites More sharing options...
Alberto M Posted March 13, 2020 Share Posted March 13, 2020 @stuartmclennan, Be aware of the messages rate limit set in office 365. we've changed out Hornbill outbound email a couple of weeks ago to use office 365 and, after a few days we had to rollback the outbound email settings because a lot of messages were being rejected by office 365. At the moment we have out messaging team discussing this with Microsoft and we are still using our previous configuration as a workaround. Check here: https://docs.microsoft.com/en-us/office365/servicedescriptions/exchange-online-service-description/exchange-online-limits Regards, Alberto Link to comment Share on other sites More sharing options...
stuartmclennan Posted March 13, 2020 Author Share Posted March 13, 2020 Hi Can someone please confirm if Hornbill is compatible with 365? Link to comment Share on other sites More sharing options...
Steve Giller Posted March 13, 2020 Share Posted March 13, 2020 @stuartmclennan Yes, Hornbill is compatible with O365. Exchange Online does have its own set of limits which can vary with your subscription and are detailed here, it would be up to yourselves to ensure that these are not exceeded. 1 Link to comment Share on other sites More sharing options...
Alberto M Posted March 13, 2020 Share Posted March 13, 2020 @stuartmclennan We are using it in our mailbox for incoming IMAP4 emails without any problems. We had the issue I described above in the outbox. Link to comment Share on other sites More sharing options...
stuartmclennan Posted March 13, 2020 Author Share Posted March 13, 2020 Could you please tell us if Hornbill system support Multi factor authentication, and also if we were to setup SPF record for email delivery, what are the exact settings for that. Link to comment Share on other sites More sharing options...
Deen Posted March 13, 2020 Share Posted March 13, 2020 @stuartmclennan I dont believe multi factor authentication is possible, was previously discussed here: https://community.hornbill.com/topic/12405-two-factor-authentication/?tab=comments#comment-58935 Link to comment Share on other sites More sharing options...
stuartmclennan Posted March 15, 2020 Author Share Posted March 15, 2020 Now that the changeover has taken place, all emails which go to our own company Helpdesk email address are not being forwarded onto the shred mailbox, does anyone know how I can resolve this? Link to comment Share on other sites More sharing options...
Deen Posted March 16, 2020 Share Posted March 16, 2020 @stuartmclennan is both outbound and inbound email affected or only inbound? Also following the change to 365 have you made any changes to the Inbound Mail service settings on the Hornbill email administration side? This is covered in the document that Steve listed previously: https://wiki.hornbill.com/index.php/Email_Administration Link to comment Share on other sites More sharing options...
stuartmclennan Posted March 16, 2020 Author Share Posted March 16, 2020 @Deen only inbound, we use our own Helpdesk email address, once this his our GSA email address this should then be automatically forwarded into the shared mailbox however this isn't happening which it previously was. Our IT guy believes there needs to be some authorization or approval from the Hornbill side to allow this to be forwarded on? Link to comment Share on other sites More sharing options...
Deen Posted March 16, 2020 Share Posted March 16, 2020 @stuartmclennan you will need to make changes to the Hornbill shared mailbox settings. However this is not something that we would normally do for you as you have full access to the Admin view. The previously linked documentation will take you through any changes you need to make. You might want to pass this on to your email administrators so that they have make the required changes in Hornbill to point the mailbox at the new 365 setup. Link to comment Share on other sites More sharing options...
Deen Posted March 31, 2020 Share Posted March 31, 2020 @stuartmclennan how did you get on with this? Let me know if you need further info. Link to comment Share on other sites More sharing options...
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