Sending emails as plain text through Hornbill automation task

[James Gallally]

Hi,

Due to limitations with my SMS provider that we use for sending emails as texts (and the fact that there is no integration as yet with Hornbill for this provider), does anyone know if I can send emails as plain text from a Hornbill Automation task? I have a email template setup, and if i use the mail email application within Hornbill the email is sent as plain and html, however it appears by default it only sends html from the automate task?

 

I know there is the app.email.request.operation.composerType, but I believe that this is just for when the technician sends an email from within the email component in the incident.

 

Thanks

James