Identify Tasks by Owner

[Ann-MarieHolloway]

Good Afternoon,

Is there a quick way to identify tasks by owner?  I would like to remove a member of staff from Service Manager, as they have left the office however they have unresolved tasks assigned to them so I can't delete their account.

Many Thanks

[Steven Boardman]

@Ann-MarieHolloway if you are marked as their manager in their profile in the admin console (or even if you change this, for the purpose of finding their tasks), then in the activities list in the main user interface, you can change the filter to user - and see the tasks assigned to those users you manage.   

[Ann-MarieHolloway]

Thank you @Steven Boardman

I can confirm I am listed as the Manager of the Service Desk team and can see the user in my list of staff, however when I select the drop down arrow I can only see my name

 

[Steven Boardman]

@Ann-MarieHolloway you need to check if you are marked as their manager in their profile (this is different to the role in the team they belonged too)

In the admin tool, i you find their account, add your self under the about tab, you should then see their activities in the activity list.

 

 

[Ann-MarieHolloway]

Ahhh I was added as their manager, however I recently underwent a name change.  Therefore, did the classic 'Remove myself, then add myself back in' and it works!

 

Thank you

 

[Ann-MarieHolloway]

I have now checked the users list and he does have tasks assigned to him, however they are all completed and I am unable to delete them.

Is there a way to delete a user from Service Manager, even though they have completed tasks assigned to them?

Many Thanks