mojahidm Posted February 25, 2020 Posted February 25, 2020 Hi, when a ticket comes off of hold automatically, it will not update the 'Last Updated' column For instance, I put a ticket on hold until 10th March, 2020. The ticket comes off hold and within the 'Request List' rather then being one of the first tickets at the top, we have to scroll down to see it. The 'Request List' is ordered by the 'Last Updated' column Is this expected behaviour? A User raised this and advised that this did not used to occur Kind regards, Mojahid
David Hall Posted February 26, 2020 Posted February 26, 2020 Hi @mojahidm I've been through and double checked and in all my tests it is updating the last updated date whenever the the request comes off hold. The only reason I could guess it might not be updated is if the timeline entry has been turned off... provided you get an entry in the timeline when the action occurs (as per the screenshot) then you should see the last update date updated. Kind Regards, Dave.
Neil Smith Posted March 4, 2020 Posted March 4, 2020 On 2/25/2020 at 4:43 PM, mojahidm said: Hi, when a ticket comes off of hold automatically, it will not update the 'Last Updated' column For instance, I put a ticket on hold until 10th March, 2020. The ticket comes off hold and within the 'Request List' rather then being one of the first tickets at the top, we have to scroll down to see it. The 'Request List' is ordered by the 'Last Updated' column Is this expected behaviour? A User raised this and advised that this did not used to occur Kind regards, Mojahid We've actually had one of our users report this too. We are still yet to upgrade to 1863 however (currently 1845) so this may answer the question.
mojahidm Posted March 13, 2020 Author Posted March 13, 2020 @David Hall @Neil Smith Thank you Both :-)
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