mojahidm Posted February 25, 2020 Posted February 25, 2020 Hi, Currently we have particular contacts that are subscribed to certain Catalog Items These contacts are known as Service Requestors and can view certain SR Catalog Items, whereas other contacts within the same organisation won't be able to view these SR CIs unless they are added as Service Requestors For example, we have a SR CI for requesting changes to a website. This can only be requested via certain individuals within an organisation (please note we primarily work with external organisations) The issue we're having is that we can't easily identify who these Service Requestors are after they have been added onto the system Is there a role (or can there be) that is read-only and allows users to view the SR CI's subscriber visibility?
ArmandoDM Posted February 25, 2020 Posted February 25, 2020 Hi @mojahidm is the icon not clickable ? If should open a popup showing who are the subscribers Regards Armando
mojahidm Posted February 25, 2020 Author Posted February 25, 2020 Hi @ArmandoDM the icon is clickable and I can see the subscribers to this particular CI, but the issue is that we need a read only role for other users who want to see this We don't want them to have the full access that I have, but we do want them to be able to click on this icon and see who is subscribed to this CI Kind regards, Mojahid
ArmandoDM Posted February 27, 2020 Posted February 27, 2020 Hi @mojahidm unfortunately there is no role to make that list ready only, but I can mention this to the relevant people for consideration. Regards Armando
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