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Posted

We have had a BPM fail with the below error nothing has changed within the BPM recently and all other tickets have not had this issue, after retrying the last step it sends out the notification email it is complaining about but does not progress. Any help would be great thanks.

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Posted

To sum this up, the error occured because the value in the custom field had an ending comma. Email External Address node can be used to send emails to multiple addresses at once. This can be done via the Address field where the addresses needs to be separated by comma. This means that after each comma, the node expects an email address. Because the value ended with a comma, the node attempted to send an email to a nonexistent (null/undefined) address, hence the error.

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