Unable to log change request via Employee Portal

[Dan Munns]

Hi,

I am unable to log a change request using the Employee Portal.

I fill out the form, all mandatory fields are completed but the next button is greyed out. 

Logging the request via service.hornbill.com or via the analyst view of live.hornbill.com works fine (same PC).

This is impacting only one RI as far as I can tell.

Thanks,
Dan

[Miro]

hi @Dan Munns,

Can you give more details in what from it exactly happen? If is custom one then probably need some rep steps as I was trying to replicate here and I can't.

Thank you,
Miro

[Dan Munns]

Hi @Miro,

Worth logging a support ticket with an API key? 

Then you can see the exact ticket. It is a custom form for our IT Change Control process. 

Alternatively I am down at your office tomorrow so could show you on my laptop? 

[Miro]

So it have to be tomorrow with API key as I won't be in office tomorrow and now I'm on my way to airport. 

Anyway have few more questions, what type of fields are used, also do you use conditions to change mandatory flags? 

[Dan Munns]

Hi Miro,

There are no conditional fields on the request form:

Most fields are dynamic drop downs or free text fields. All but 4 fields are mandatory.

I will raise a ticket with support.

Thanks,

Dan