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wfmike

Wait for Customer Email Hornbill Automation task

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Hi Support, 

Would it be possible to add a new task to the task when suspending a call?

So an additional option to 'Wait for an email response' from the customer before triggering the next stage in the BPM. 

image.thumb.png.7221bbcb79297ea018a5bfdf700c0dd7.pngPlea

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Hi Support, 

Just following up on this request. 

Any idea if this has been reviewed?

Thanks 

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@wfmike you posted this in About the Forum -> Suggestions and Feedback section which is intended for suggestions and feedback about the forum itself. This is not monitored by any product specialist so you won't get any visibility here. This has now been moved to the product section where it will have appropriate visibility. Please be mindful of where you raise a query so it can get to the right audience... :) 

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