Can't add new page widgets (Employee Portal)

[Daniel]

Hi,

when I am trying to add new widgets ("links" for instance) to the Main Page an error message pops up. Is anybody else having the same issue?

Thanks

Daniel

[Daniel Dekel]

Hi @Daniel,

I'm trying to replicate this problem but without success.

Can you please provide more details about what you do?

Can you also provide the browser and operating system  you use?

I've tried:

1. Go to a domain page (like IT)
2. Click on the Design button
3. Opened the available widgets and dragged it to the page widgets list
4. Pressed the "Save" button.

Thanks.

Daniel.

[Daniel]

Hi @Daniel Dekel,

I do exactly the same thing...

I have tried in Google Chrome and Edge browser and Internet Explorer

Thanks,

Daniel

[Daniel Dekel]

Hi @Daniel,

Could you try either add a new visibility to that page? Either of Basic Users or All Users and try to do the same steps?

Click on the Pencil icon

 

and then add a new visibility version or switch visibility version (Current visibility versions)

Thanks,

Daniel.

[Daniel]

Hi @Daniel Dekel,

this is what I get when trying to add new user visibility:

thanks,

Daniel

[Daniel Dekel]

Thanks @Daniel for testing this. I think there is a problem with one of the APIs in your server that has already been fixed last week but it requires a restart of your server in order for it to take effect. 
Restarting the server could take from a second up to a minute. I'll need your permission to do the restart as it will log people out from their sessions once it's done.

 We can also restart after working hours if you prefer? 

Please let us know.

Thanks,

Daniel.

[Daniel]

if it could take up to few minutes that's fine - please do it now, if you can.

Thanks @Daniel Dekel

Daniel

[Daniel Dekel]

@Daniel checking with the cloud team (the ones who will restart the server) they require an official email to cloudsupport@hornbill.com by one of the supported users in your company. We have Carl and Janette.

Thanks,

Daniel.

[Daniel]

@Daniel Dekel - email has been sent.

thank you, Daniel

[Daniel Dekel]

Hi @Daniel,

I can confirm the restart is now complete.

Can you please test the same issue and let me know if that is now fixed?

Thanks,
Daniel

[Daniel]

Hi @Daniel Dekel, 

I have tasted it - the issue hasn't been resolved, unfortunately.

thanks,

Daniel

[Daniel Dekel]

Sorry to hear that @Daniel.

I'll speak to one of our support colleagues to see what can be done.

I'll get back to you.

Daniel.

[Daniel Dekel]

Hi @Daniel,

I finally found the issue. The "Nama" property of the page is mandatory but is not enforced by the User Interface. I've added the default name "Company Home". Feel free to change it after that, but you must put something.
I'll make sure this issue is resolved in the next build.

Can you please test it to make sure is OK now?

Thanks, 

Daniel

Thank you @Victor!

[Daniel]

It seems to work now.

thank you @Daniel Dekel and @Victor for your help!

Daniel